Terms & Conditions

Terms & Conditions For Service Providers can be found here.

Terms & Conditions

We are Flying Mammut Online Reservation System OÜ a limited private company, with our registered office at Sepapaja tn 6, 15551, Tallinn ESTONIA

IMPORTANT: Before purchasing any items or completing any reservations for the activities listed on our website www.flyingmammut.com (‘Item’), please read these terms and conditions carefully. We intend to rely upon these terms and conditions. It is important that you understand that this page, together with the documents referred to on it, as it tells you the terms and conditions on which we supply the Items to you (the purchaser/recipient). If you do not understand any point please ask for further information.  In particular, your attention is drawn to the sections under the heading BOOKING, CANCELLATION and LIMITATION OF LIABILITY.  By clicking on the tick box stating that you “accept the terms and conditions” you are acknowledging that you have read and agreed to these terms and conditions. 

Before making a purchase we also ask you to become familiar with the terms and conditions of the activity supplier referred to in a particular activity description. Please note if there is a conflict or ambiguity between FlyingMammut.com’s terms and conditions and those of a supplier, the supplier’s terms and conditions shall prevail.

 

FlyingMammut.com Activity or Item

Each Item entitles the recipient to the experience provided for on the face of the Item.
Expiration

All activities are available as it is bookable through the web site or mobile application. Item should be fulfilled on reservation date and in reservation time, if stated. Item can’t be used before without supplier’s written approval. Item can’t be used after the reservation date and time.
Purchase

The Items are purchased from the website www.flyingmammut.com or related mobile application. Deposit amount is declared on Item’s page and buyer should pay this amount to reserve his/her seat for that item and pay the remaining amount to the supplier directly by method supplier provides. Remaining amount only can be paid to supplier with available payment methods of supplier.

You are advised of the accepted methods of payment at the time of purchase. We do not accept payment by cheque or postal order.

We will send confirmation of your order to you via email.


Delivery

Order Approval and Supplier Confirmation are sent to the e-mail address entered at the time of purchase. No additional charge is made for emailing this information to you.

Please note, some e-mail accounts may classify our e-mails as ‘spam’ email. We are not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls. If a recipient does not receive an e-mail for order, approval or both, please contact us immediately so that we can send the e-mail to an alternative e-mail address.
Invoice

The invoice will be sent to the purchaser of the Item by Supplier or handed in before the activity.


Booking

Please note that all bookings are made subject to the ACTIVITY Supplier’s terms and conditions. Upon making a booking, you will be bound by that Supplier’s terms and conditions.  You may access the relevant Supplier’s terms and conditions by viewing that supplier’s website or requesting a copy of their terms and conditions to be supplied to you.

In order to enjoy your chosen activity and to arrange a convenient time for doing it, you must contact the activity supplier directly. Many dates, such as weekends and holiday periods, are very popular and may not be available unless a substantial period of notice is given to the activity supplier.

We recommend that you make bookings for your activities well in advance to avoid disappointment as the activity suppliers can get booked up. We recommend that bookings are made 14 days in advance at the very least.

Please note that some activities only have fixed dates available to choose from and cannot be tailor-made to suit each and every clients’ preferred dates and times.

When booking your date, please inform the activity supplier if you wish to bring other people as spectators.

You may be required to send your approval to the activity supplier in advance in order to arrange your booking. Please note that your supplier approval must also be presented on the day in order to participate in the activity. You may present this approval in electronic environment.

Please note that once you have booked a date with an activity supplier, it may not be possible for you to change your mind and cancel or rearrange the booking.


Refund of Item Purchase

If you are not satisfied with your purchase of an Item, please contact us within 30 days of purchase and we will be happy to refund the full payment of your un-used Item’s deposit amount paid through our web site. A refund of an Item will no longer be available once that Item has been used or less than seven (7) days left to the activity excluding the activity date.

All refunds will be made to the person who purchased the Item and the money will be refunded directly to the credit/debit card used to make the purchase.


Cancellation of Activity

Once you book a specific date with an activity supplier you are bound by their terms and conditions, including those regarding cancellations.

In the event that an activity supplier needs to cancel the activity after you have booked a date, they should contact you. We strongly recommend however, that you contact the activity supplier the day before you depart for your activity.

In the event of an activity being cancelled for any reason we will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs, or other cost or expense incurred in connection with the activity.

Please note, that the activities may require waiting times, especially as some are weather dependant. There is also the possibility of short notice cancellation by an activity supplier due to weather, mechanical problems, staff illness or other unforeseen circumstances beyond the supplier’s control.

In the event that an activity is cancelled you should simply re-book with the activity supplier concerned.

 

Cancellation Due To Bad Weather

We highly recommend to check with your service provider a day before your activity since all activities sold in flyingmammut.com is critically weather dependent. If your activity is cancelled due to bad weather and there is no chance to reschedule your activity with the current supplier we will be able to refund your paid amount via our web site once you contact the Flying Mammut Solution Team by simply sending e-mail to [email protected]. Your refund application should be done within three(3) days of cancellation.
Prices

We act as a booking intermediary for independent activity suppliers who may make changes to their prices at any time. We ask activity suppliers to inform us about price changes in advance and to not charge extra for Items already sold, but in very rare cases we reserve the right to make variations to prices at any time without notice. If the activity price has increased since the time the Item was purchased, a supplement may need to be paid by you at the time of booking the activity. If you do not wish to pay the increase in price is too high, we may refund your Item at your option.

All prices quoted are inclusive of VAT where applicable.
Insurance

The nature of some of the services that are promoted on FlyingMammut.com are dangerous. Prior to ordering or participating in any activity you should be aware of the risks involved. Responsibility rests with you to make independent enquiries with the supplier and other third parties as to the need for you or the participant to acquire your own insurance cover.

Please note that the activity suppliers might arrange their own liability insurance, which may provide insurance for participants covering them in cases where the supplier acts negligently.  We advise you to check the terms of any such insurance that the activity suppliers may provide.
Restrictions

Many activities have restrictions (such as age, height, weight, physical and medical limitations) which may vary from supplier to supplier, so please check these before purchasing an Item. Details of these restrictions in each case are available on related Item’s page or can be provided on request.

If the person who is to go on the activity has any doubts about their medical fitness, they should consult their doctor before booking the activity.

It is your responsibility to ensure that you select an experience appropriate for the intended recipient and it is the responsibility of the recipient to confirm that the activity is suitable for them prior to booking.

We will not refund any Item if the participant cannot comply with a supplier’s restrictions and are turned away from the supplier’s venue.
Descriptions and Illustrations

The descriptions on this site are as accurate as we can make them, however there may be some variations. Photographs, illustrations and details, such as the particular equipment, vehicle or route followed are subject to change depending on the specific conditions on the day.

The stated total duration is an indication of the time you are likely to spend at the venue and may slightly differ for each participant.
Problems and complaints

If you encounter any problems or have any complaints with the Items please contact us at the following link: www.flyingmammut.com/contact-us/

In case of a problem with an activity, please speak to the activity supplier on the day, so they have the opportunity to resolve any problems there and then. Failure to highlight issues on the day of the activity may jeopardise investigations and result in an unsatisfactory outcome.

If your complaint is not resolved on the day, you must write to us within one week (7 days), providing us with your booking reference, the name and surname of the activity supplier’s representative who you highlighted the complaint to on the day and full details of your complaint.
Limitation of Liability

If either of us fails to comply with these terms and conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into this contract with one another.
We reserve the right to transfer liabilities to a third party in case of a merger or sale of the business.

Nothing in this agreement excludes or limits in any way our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d) defective products under the Consumer Protection Act 1987.

(e)The Weather

Many activities promoted on FlyingMammut.com are dependent on the weather and we advise you to call and check with the supplier whether the weather conditions are suitable for the booked activity. If your activity is cancelled because of the weather, you will be able to rebook for a date on which you are able to attend. In the event of cancellation, FlyingMammut.com will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
Privacy Policy

Please click here for details of our Privacy Policy.

Governing Law

These terms and conditions and any dispute or claim arising out of or in connection with them or their formation are governed by Estonian law and are subject to the exclusive jurisdiction of the courts of Harju County Court in the Republic of Estonia.

Privacy Policy

Privacy Policy

Flying Mammut Online Reservation System OÜ (“We / Us”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.flyingmammut.com (“our site”) or related mobile applications. This includes information provided at the time of registering to use our site, subscribing to our service, or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site and the resources that you access.

 

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

Cookies

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate.

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Except for essential cookies, all cookies will expire after one month.

 

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using third party SSL technology and we do not have any access to this information. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email or telephone.

We will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of your previous visits to our web site.

 

Disclosure of your information

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Flying Mammut Online Reservations System OÜ or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Flying Mammut Online Reservation System OÜ, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Your rights

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]

 

Cancellation Policy

Cancellation and Refund Policy

Please note that once you have booked a date with an activity supplier, it may not be possible for you to change your mind and cancel or rearrange the booking.


Refund of Item Purchase

If you are not satisfied with your purchase of an Item, please contact us within 30 days of purchase and we will be happy to refund the full payment of your un-used Item’s deposit amount paid through our web site. A refund of an Item will no longer be available once that Item has been used or less than seven (7) days left to the activity day excluding the activity date.

All refunds will be made to the person who purchased the Item and the money will be refunded directly to the credit/debit card used to make the purchase.


Cancellation of Activity

Once you book a specific date with an activity supplier you are bound by their terms and conditions, including those regarding cancellations.

In the event that an activity supplier needs to cancel the activity after you have booked a date, they should contact you. We strongly recommend however, that you contact the activity supplier the day before you depart for your activity.

In the event of an activity being cancelled for any reason we will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs, or other cost or expense incurred in connection with the activity.

Please note, that the activities may require waiting times, especially as some are weather dependant. There is also the possibility of short notice cancellation by an activity supplier due to weather, mechanical problems, staff illness or other unforeseen circumstances beyond the supplier’s control.

In the event that an activity is cancelled you should simply re-book with the activity supplier concerned.

 

In order to cancel your order;

  1. Send an e-mail to [email protected] with your order ID or order number that you would like to cancel your booking.
  2. Our reservation team will check if there any refunds can be made to you;
    1. If there is an amount that can be refund, your refund process will start in 2 business days. You will receive a notification e-mail about your refund process is started.
    2. If there is no refund available due to cancellation policies, you will receive a notification e-mail with the reason.
  3. Refund processes will be completed by relative card institutions, please note that Flying Mammut can not control this process and its completion time since it is Bank and Card Type dependent.

Please note that all e-mails will be sent to your e-mail that you registered for your account with us.

For your further questions please e-mail us at [email protected]

 

Complaint Management

Complaint Management

We hope there won’t be any misunderstandings or complaints while you enjoy your adventure but if anything unpleasant happens or you would like to report a situation please send an e-mail to [email protected] and our after sales team will try to solve the situation or take necessary steps to correct what was wrong.

Flying Mammut values the feedback of its customers and we are here to solve the situation you are facing.

Follow these steps;

  1. Send your e-mail about the situation with your order ID or order number to [email protected]
  2. Wait for an answer in 24 Hours, our after sales team will contact you in this time about the details of your complaint and hopefully offer you a solution if there any.

Please note that all e-mails will be sent to your e-mail that you registered for your account with us.

Simple as it can be!